At Little Dutch Store, we design our products with the same care we extend to our customers. While we strive for perfection in every Dutch-designed item, we understand that sometimes returns or exchanges are necessary. Our policy reflects our commitment to making this process as thoughtful and straightforward as our baby essentials.

Our Return Promise

We accept returns within 15 days of delivery for most items in their original condition (unused, unwashed, with tags attached). Like our carefully curated collections, we handle each return with personal attention and care.

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Bath & Accessories (opened personal care items)
  • Bottles & Cups (for hygiene reasons)
  • Car Seats & Accessories (safety regulations)
  • Any items without original packaging

Simple Return Process

Step 1: Initiate Your Return

Contact our caring customer service team within 15 days of delivery at admin@shoplittledutch.com with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer a refund or exchange
Return Request Template: Subject: Return Request for Order #[Your Order Number] Dear Little Dutch Store Team, I would like to request a return/exchange for my recent order: Order Number: [Your Order Number] Item(s) for Return: [Product Name(s)] Reason for Return: [Please specify] Preferred Resolution: [Refund/Exchange for (specific product if exchanging)] Please advise on next steps. Kind regards, [Your Full Name] [Your Email Address]

Step 2: Receive Instructions

Within 1-2 business days (just like our order processing time), we’ll email you:

  • Return authorization
  • Shipping instructions
  • Return address (809 Luke Lane, Las Vegas, US 87701)

Step 3: Ship Your Return

Package items securely in original packaging and include all tags. We recommend using a trackable shipping method as we cannot be responsible for lost returns.

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return (typically within 5 business days after arrival):

  • Refunds: Processed to your original payment method within 3-5 business days (Visa, MasterCard, JCB, PayPal)
  • Exchanges: Shipped within 1-2 business days after approval

Shipping Costs

Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the return is due to our error (wrong or defective item).

International Returns

For our global customers (excluding Asia and certain remote areas), please note:

  • Customs fees/duties are non-refundable
  • Return shipping costs may vary by country
  • Processing times may be slightly longer

Damaged or Defective Items

If your Dutch-designed treasure arrives damaged or defective, contact us immediately at admin@shoplittledutch.com with photos of the issue. We’ll arrange a replacement or refund with our signature efficiency and care.

Our returns policy reflects the same thoughtfulness we put into selecting our baby essentials. Should you have any questions, our caring team is always here to help.

Last Updated: [Insert Date]