At Little Dutch Store, we design our shipping and returns experience with the same thoughtful care we put into our Dutch-designed baby essentials. Whether you’re shopping from our collections of Activity Tables, Baby Gyms, or Educational Toys, we want every aspect of your experience to reflect our commitment to quality and customer care.
Shipping Information
Order Processing Time
We carefully prepare each order within 1-2 business days before shipping. Our team handles every item with the same attention to detail we’d want for our own little ones.
Shipping Options
We offer two shipping methods to accommodate your needs:
- Standard Shipping ($12.95): Shipped via DHL or FedEx, arriving within 10-15 business days after dispatch
- Free Shipping (orders over $50): Shipped via EMS, arriving within 15-25 business days after dispatch
We ship worldwide (excluding Asia and certain remote areas). Please note that customs fees or import duties are the responsibility of the customer and are non-refundable.
Our Thoughtful Returns Process
We understand that sometimes returns are necessary, and we’ve designed our process to be as gentle and straightforward as our baby products. Here’s how it works:
Step 1: Initiate Your Return
Contact our caring customer service team within 15 days of delivery at admin@shoplittledutch.com with:
- Your order number
- Item(s) you wish to return/exchange
- Reason for return
- Whether you prefer a refund or exchange
Return Request Template
Subject: Return Request for Order #[Your Order Number]
Dear Little Dutch Store Team,
I would like to request a return/exchange for my recent order:
Order Number: [Your Order Number]
Item(s) for Return: [Product Name(s)]
Reason for Return: [Please specify]
Preferred Resolution: [Refund/Exchange for (specific product if exchanging)]
Please advise on next steps.
Kind regards,
[Your Full Name]
[Your Email Address]
Step 2: Receive Instructions
Within 1-2 business days (just like our order processing time), we’ll email you:
- Return authorization
- Shipping instructions
- Return address: 809 Luke Lane, Las Vegas, US 87701
Step 3: Ship Your Return
Package items securely in their original packaging with all tags attached. We recommend using a trackable shipping method as we cannot be responsible for lost returns.
Step 4: Receive Your Refund or Exchange
Once we receive and inspect your return (typically within 5 business days after arrival):
- Refunds: Processed to your original payment method within 3-5 business days (Visa, MasterCard, JCB, PayPal)
- Exchanges: Shipped within 1-2 business days after approval
Important Return Notes
Non-Returnable Items
For health and safety reasons, we cannot accept returns on:
- Bath & Accessories (opened personal care items)
- Bottles & Cups (for hygiene reasons)
- Car Seats & Accessories (safety regulations)
- Any items without original packaging
Shipping Costs
Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the return is due to our error (wrong or defective item).
Damaged or Defective Items
If your Dutch-designed treasure arrives damaged or defective, contact us immediately at admin@shoplittledutch.com with photos of the issue. We’ll arrange a replacement or refund with our signature efficiency and care.
Our Return Promise
We accept returns within 15 days of delivery for most items in their original condition (unused, unwashed, with tags attached). Like our carefully curated collections, we handle each return with personal attention and care.
Our shipping and returns policy reflects the same thoughtfulness we put into selecting our baby essentials. Should you have any questions, our caring team is always here to help.
Last Updated: [Insert Date]